At no point did "Farah" show any understanding of what Williams wanted: She variously suggested deleting his email account, resetting his password, and offering to delete his account for him. It turns out that some Amazon chat support workers are based in India, and they are responding to customers by cutting and pasting pre-written scripts. my actual account is ctwilli [email protected] other account was created using ct.willi [email protected] it is some sort of phishing attempt but I don't want this account associate with my email.hello? Im just here.before we proceed let me check your account for security purposes okay? my real account is ctwilli [email protected] ct.willi [email protected] i had to password reset in order to get this account. Il reset your password.check the link on it.you can have your new password okay? At one point "Farah" began addressing Williams as "maam," even though he is a man. Here was our experience: To Ravinder's credit, he did answer my question, though not without trying to give me a canned answer first. (We contacted Amazon for comment but did not immediately hear back.) But still, dealing with Amazon felt like the opposite of dealing with Zappos (the shoe and apparel company owned by Amazon). How can I help you today Me: Someone created an account using my gmail account but with a "." in it. Chris Williams farah: May I know the account holder please.. Im so sorry for taking a long time to wait on this okay..? Me:noi don't need you to reset my password farah: OH OKAY.. Me:i need you to delete this "ct.willi [email protected]" account because it is not mine.please don't change my password.
If you've ever had a frustrating experience with an Amazon chat support worker you'll sympathize with Chris Williams. YOU SUGGEST I DELETE MY EMAIL (HOW THE HELL DOES THAT HELP? Unfortunately, the Amazon worker on the other end of the chat appeared to not understand English. In the end, Williams became so angry he posted the entire chat transcript online (see below). farah:okay..please give me another moment again..okay? Me:you understand the problem i am having or is this a lost cause? Williams told Hacker News he spent nearly an hour with "Farah," trying to explain the problem. In an effort to see whether Amazon chat support is really that bad, Business Insider engaged an Amazon worker in a chat this morning under the pretext of seeking a job at Amazon. can you please just let me know if this is a problem you can help resolve? For your protection, do not respond to it, and do not open any attachments or click any links it contains okay? The grandfather of boosting ecommerce conversion rates is having high quality photos of your product. Show the products from different angles, in context, make them zoomable. The shorter version should capture the essence: who’s the product for, what will it do and why is that good. You should offer both, the concise version and the long version.